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My elderly mother purchased an Atrium sliding door through Lowes 3 months ago & is having problems with it. The screen door's wheels won't stay in the track, which is very frustrating I contacted Lowes and was told that I needed to call the Atrium Company directly....
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1.0
I didn't like
  • No service on the product they sell parts
  • Customer service
  • No customer service after 30 days
#1359033
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Called customer service per the number Lowes gave me,,,,, Woman who answered very rude and basically told me I was out of luck on finding replacement parts,,,, Contacted via Facebook and was told not a replaceable item,,, so no service at all on the screens and I am...
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1.0
I didn't like
  • No service on the product they sell parts
#1342720
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When I contracted David Weekly to build my home on my lot they used Champion Windows 7 years later the film between the 2 panes of glass are delaminating . Weekly no longer deals with Champion and told me that Atrium was covering the warranty, called them they asked...
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#1341019
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ordered 2 replacement sliding doors, no sliding doors arrived only stationary panels . only attitude from service. no apology just attitude. would never recommend to anyone. on closer inspection one door was not the correct door at all. will take 2 weeks for the...
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1.0
#1339303
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We purchased approximately $40,000 worth of Atrium speciality windows about 12 years ago. Each double crank out window had an eyebrow window above. Of the 7 units, EVERY eyebrow has gotten moisture between the panes. Until the windows were 10 years old, Atrium replaced...
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1.0
#1321718
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We built a new house in 2016. Our general contractor and carpenters were outstanding. To avoid being too lengthy I will bullet point the problems we have had with our Atrium Windows. 1. Didn't measure the pitch of the trapezoid windows correctly on the initial order....
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#1311641
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Atrium Windows - Warranty? What Warranty
I'm a contractor who installed many Atrium double hung windows in the past and have always had good luck with them. Recently, as the units got older I suppose, a few have spoiled glass. Upon calling and trying to get a hold of someone to honor their 20 year glass...
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2.4
Clinton, Massachusetts
I didn't like
  • No warranty backup
#1247875
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Our Atrium slider track broke and we called Atrium to get a replacement part. They stated they no longer service California and they wouldn't be able to help us out! We have spoken to numerous 'managers' and they all say the same thing. Do not purchase Atrium if you...
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1.0
#1243455
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These windows were installed, new construction, Aug. 2013. They returned twice to try to figure problem, then went out of business. Must keep room closed off because flying bugs and insects enter room thru the Atrium windows. The window tracks for raising, lowering are...
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#1182712
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Contact Atrium Windows

Mailing Address:
Atrium Corporation
13355 Noel Road Suite 1250 Dallas, TX 75240
Dallas, Texas 75240
United States
Phone:
(214) 630-5757
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Atrium Windows Products and Services

The inside window frames are totally sealed. The tracks that permit the windows to raise, lower are not solid. Also there's a lot of vacancy in top of window frame itself permitting beetles, mosquitos, and other creepy crawlers inside the house thru the frame of the...
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#1181720
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