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Atrium Windows - Warranty? What Warranty
I'm a contractor who installed many Atrium double hung windows in the past and have always had good luck with them. Recently, as the units got older I suppose, a few have spoiled glass. Upon calling and trying to get a hold of someone to honor their 20 year glass...
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2.4
Clinton, Massachusetts
I didn't like
  • No warranty backup
#1247875
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Our Atrium slider track broke and we called Atrium to get a replacement part. They stated they no longer service California and they wouldn't be able to help us out! We have spoken to numerous 'managers' and they all say the same thing. Do not purchase Atrium if you...
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1.0
#1243455
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These windows were installed, new construction, Aug. 2013. They returned twice to try to figure problem, then went out of business. Must keep room closed off because flying bugs and insects enter room thru the Atrium windows. The window tracks for raising, lowering are...
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#1182712
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The inside window frames are totally sealed. The tracks that permit the windows to raise, lower are not solid. Also there's a lot of vacancy in top of window frame itself permitting beetles, mosquitos, and other creepy crawlers inside the house thru the frame of the...
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#1181720
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I purchased Atrium windows from Lowes,after a year I pulled 3 widows down/out to wash and the bottom window would not go back into frame properly. I called Lowes whom I purchased them from and someone from Atrium came out to fix windows. A few months later I began...
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h.kitchener
h.kitchener

Nice to have windows you can clean from the inside, isn't it? However, in my experience they quite often fail to perform as designed due to the parts enabling this are made of...

2.5
#1180862
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Contractor installed over 12,000.00 of Atrium Windows and a sliding Patio Door while replacing the siding and trim on our home. In short, some fixed panel windows are reversed in the frames, negating the Energy Star rating, all of the double hung windows have air...
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2.5
#1178249
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Two people came out to measure and quote the windows. The first set was wrong series and had to re-order. When the correct ones finally came in, the installer came out and removed the first window and realized the windows were too small because they were measured...
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1.7
#1155707
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Tried to get them out here to AGAIN fix the wondows AND to lock them (they are nearly impossible to lock if you're a 70 year old) but as usual they're SO BUSY they won't be out for weeks. Last time it was four weeks. If you try to tilt the windows in to wash the back...
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1.6
#1141972
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Atrium Windows - Terrible!!!!!!

Broken sash on install in October 2016. 5 sashes later still can’t find one that fits! Screens are terrible do not fit correctly. Atrium service has been here at least 4 times. To latch the windows they must line up perfectly.
1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1110476
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Contact Atrium Windows

Mailing Address:
Atrium Corporation
13355 Noel Road Suite 1250 Dallas, TX 75240
Dallas, Texas 75240
United States
Phone:
(214) 630-5757
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Atrium Windows Products and Services

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Atrium Windows Window Review

Nightmare!! Ive been back and forth with this issue with my windows. They slide down fromthe top and they are not properly sealed. They collect mold and moisture at the bottom of the seals. Around and around we go. I can not get a straight answer. Never again!!!!
1.0
Details
Product or Service Quality
#1023251
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