Atrium Windows And Doors
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Atrium Windows And Doors Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Atrium Windows And Doors has 1.4 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Initial looks and price, Girl on the phone was helpful, Good sealing window.
Cons: Customer service, No warranty backup, No service on the product they sell parts.Recent recommendations regarding this business are as follows: "DO not buy Atrium windows.", "Do not get involved with the online help", "How can I recommend when I can’t talk to anyone", "Do not purchase these replacement windows", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Atrium Windows And Doors has 1.4 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Initial looks and price, Girl on the phone was helpful, Good sealing window.
Cons: Customer service, No warranty backup, No service on the product they sell parts.Recent recommendations regarding this business are as follows: "DO not buy Atrium windows.", "Do not get involved with the online help", "How can I recommend when I can’t talk to anyone", "Do not purchase these replacement windows", "Stay away".
Most users want Atrium Windows And Doors to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Atrium Windows And Doors Reviews
"Poor product"
I built a home in 2022 - **** and installed 11 Atrium windows in my home. They were installed per manufactures instructions. Most if not all the windows leak....
Poor product
Preferred solution: Apology
User's recommendation: DO not buy Atrium windows.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Replacement parts for332 sliding glass door
Preferred solution: Apology
User's recommendation: Do not get involved with the online help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have spoken to 5 people and. Still no response
I did everything that atrium doors and windows ask , signed up online filled out a form, waited for the window a few weeks and then when the window came it was broken, now almost 2months later I am still without the window
- Can speak to people
Preferred solution: To speak to a person
User's recommendation: How can I recommend when I can’t talk to anyone
Alden, New York
Warranty is not worth the paper it's wriiten on
Today is 4-19-2023, I purchased a window made by Atrium that has a lifetime warranty. The manufacture date was 10-9-2020 which makes it 2 1/2 years old.
Since when is 2 1/2 years considered a lifetime? This window was installed in a home with central air and is rarely opened. The springs on both sides have failed and the only coverage that Atrium is willing to provide is the replacement of the springs. They will not cover the labor of the technician required to make the repair.
I believe they should fix the window. This window cost over five hundred dollars and providing a spring valued at less than ten dollars is not sufficient warranty coverage. This is an unacceptable remedy as this is clearly a manufacturing defect. These springs should never have failed.
I have 15 plus replacement windows installed in this house and this is the only one that has ever failed. I have spoken with your local employee EW and with your customer service representative at 800-846-**** both stated that they could only cover the springs.
The first line of your warranty states: "At Atrium we are proud of the quality and workmanship of our windows and patio doors and want you to be satisfied with them." I am certainly not satisfied. It is my hope that your company will stand by your product and fix this window, including the labor required to replace the defective springs on this unit.
- No warranty backup
- Workmanship and quality control
Preferred solution: Full refund
User's recommendation: Do not purchase these replacement windows
Broken window a day after it was installed
Preferred solution: My window replaced
User's recommendation: Stay away
Findlay, Ohio
Warranty
Warranty
I have still not heard anything from Atrium after many phone calls and emails.
- Price and ease of use
- No customer service
Preferred solution: Warranty replacement
User's recommendation: Don’t buy there product
Atlanta, Georgia
Window
User's recommendation: would not recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Horton, Michigan
Customer Service Does Not Exist
- Honoring their sales
- No warranty backup
- Customer service
User's recommendation: Keep your old windows!
Kentwood, Michigan
Warranty claim
Doylestown, Pennsylvania
Need parts for my window and haven't had any luck submitting online
User's recommendation: Pick a window company that has a number to call for assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible warranty servsice
- No customer service after 30 days
- Doesnt stand behind work
- Worst investment ever
Preferred solution: Window replacement
User's recommendation: I would never recommend these windows. Be sure your window company has a good reputation for warranty work.
San Antonio, Texas
Window
User's recommendation: Would not recommend
Lenoir, North Carolina
Seal failure
- Trim shrinks
- Color changes
- Hard to contact
Preferred solution: windows replaced, including labor. The windows were defective when I bought them to have all failed in such a short time.
User's recommendation: Do Not Buy
Broken blind in window
User's recommendation: Do not buy Atrium doors and do NOT buy from Wheeling distribution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Replacement window
- Good sealing window
- No warranty backup
Preferred solution: A replacement window for the one that is fogged up!
User's recommendation: Spend your money on another window company.
How can you say it's a "good window" if it already needs to be replaced?
About
Atrium Windows And Doors is a manufacturer of residential vinyl and aluminum windows and patio doors. Under the flagship brand, the company serves all 50 states and British Columbia with products intended for new construction as well as for replacement and remodel applications. It also serves select markets with other brands under its ownership umbrella: North Star, Superior, and Thermal Industries, etc. Additionally, specialty Atrium window and patio door products address such unique needs as Silent Guard Windows and Doors for noise suppression applications, and SafeHarbor Windows and Doors for high wind, hurricane-debris impact coastal exposures. The company has been on the market for over 60 years.
Atrium Windows And Doors is ranked 77 out of 429 in Windows and Doors category
USA
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I have the same problem and it is impossible to talk to anyone on the phone. Online warranty requests go unanswered after their email that says they received the request.