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Two people came out to measure and quote the windows. The first set was wrong series and had to re-order.

When the correct ones finally came in, the installer came out and removed the first window and realized the windows were too small because they were measured wrong. All the windows were too small. Lowes decided to build up the frame with plastic wood. they had to make up about an inch all the way around.

I should have stopped it right there, but I am staring at a huge hole in my wall. Second winter was cold and I noticed there was a 1/16 in gap and can see outside. Notified lowes and after several weeks, sent someone out to look. They contacted manufacturer who blamed on installer.

Finally sent someone to re-caulk. The first had used wrong type. Now we have cold weather again and caulk is pulling away again because windows too small and shrinking due to cold.

Wind is also coming in around seals between upper and lower window. I will never buy these again.

Reason of review: Bad quality.

Monetary Loss: $6000.

Preferred solution: correct the problem.

Company wrote 0 private or public responses to the review from Dec 26, 2017.
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